Company knowledge your team and your AI agents can actually use.
ViViRev builds knowledge systems that turn SOPs, policies, and institutional know-how into structured, permissioned context that powers faster answers and smarter automation.
Knowledge that only lives in someone’s head disappears.
Procedures live in scattered documents, group chats, and one person’s memory. New hires ramp slowly, agents can’t act without a human, and answers vary depending on who you ask.
What we build.
Source Ingestion
SOPs, policies, call transcripts, and documentation brought into one structured knowledge base.
Permissioned Access
Role-based access so sensitive material is only available to the people and agents who should see it.
Retrieval Infrastructure
Fast, accurate retrieval so staff and agents get the right answer instead of a generic one.
Versioning & Freshness
Content stays current, with outdated guidance flagged rather than silently trusted.
Agent-Ready Context
AI agents draw on the same knowledge base to answer and act consistently with company policy.
Usage Reporting
Visibility into what’s being asked and where documentation gaps actually are.
How it gets deployed.
Diagnose
We inventory existing documentation, SOPs, and tribal knowledge, and identify the biggest gaps.
Build
We structure, permission, and index the knowledge base and connect it to your AI agents.
Operate
We monitor usage, refresh outdated content, and expand coverage as new questions surface.
What you receive.
- Structured knowledge base
- Role-based access controls
- Retrieval system connected to AI agents
- Versioning and freshness workflow
- Usage and gap reporting
How we measure impact.
Answer accuracy, time-to-answer, percentage of questions resolved without escalation, and documentation freshness.