One unified record of every customer, from first contact to closed revenue.
ViViRev designs and operates the CRM and pipeline infrastructure that turns scattered contact records into one accountable system — every lead tracked, routed, and moved toward a decision.
Fragmented records slow every deal down.
When leads live in spreadsheets, inboxes, and disconnected form tools, no one has a single view of where a customer actually stands. Deals stall, follow-up is inconsistent, and reporting is guesswork.
What we build.
Unified Contact Records
Every call, form, and message resolved into one customer record instead of duplicates across tools.
Pipeline Stages & Ownership
Clear stages, owners, and required next actions so no deal sits without a next step.
Automated Routing
New leads are scored and routed to the right owner or queue the moment they arrive.
Task & Follow-Up Automation
Reminders, sequences, and escalation rules so follow-up happens without manual tracking.
Exception Handling
Deals that stall or breach SLA are flagged to a human before they’re lost.
Forecasting & Conversion Reporting
Pipeline value, conversion rate, and velocity reported against real bookings.
How it gets deployed.
Diagnose
We map your current lead sources, CRM gaps, and where deals stall today.
Build
We build unified records, pipeline stages, routing, and automation on infrastructure you control.
Operate
We monitor pipeline health, flag exceptions, and refine stages against booking outcomes.
What you receive.
- Unified CRM data model
- Configured pipeline stages and ownership rules
- Automated routing and follow-up sequences
- Exception and SLA alerting
- Forecasting dashboard
How we measure impact.
Pipeline velocity, stage conversion rate, response time to new leads, and percentage of deals with a defined next action — reviewed against booked revenue.
